Rajat Gera

Bridging the gap in knowledge transfer between academia and practitioners

Rajat Gera · International Journal of Educational Management · 2012 · 90 citations

Knowledge Creation, Knowledge Production, Education +18

Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India

Rajat Gera, Sanjiv Mittal, Dharminder Kumar Batra et al. · International Journal of Service Science Management Engineering and Technology · 2017 · 79 citations

Quality Of Life, Customer Satisfaction, Service Quality +10

A systematic literature review of supply chain management practices and performance

Rajat Gera, Ruchika Yadav, G.S. Khera et al. · Materials Today Proceedings · 2022 · 48 citations

Supply Chain Performance, Systematic Literature Review, Management +6

Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India

Rajat Gera · International Journal of Quality and Service Sciences · 2011 · 46 citations

Customer Experience, Customer Satisfaction, Quality Of Life +24

An evaluation of an integrated perspective of perceived service quality for retail banking services in India

Sanjiv Mittal, Rajat Gera, Dharminder Kumar Batra · International Journal of Bank Marketing · 2015 · 42 citations

Total Quality Management, Customer Satisfaction, Quality Management Systems +20