Juan Carlos Bou Llusar

An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

Juan Carlos Bou Llusar, Ana Belén Escrig Tena, Vicente Roca‐Puig et al. · Journal of Operations Management · 2008 · 594 citations · Full text

Total Quality Management, Customer Satisfaction, Engineering +18

Human Resource Flexibility as a Mediating Variable Between High Performance Work Systems and Performance

Inmaculada Beltrán Martín, Vicente Roca‐Puig, Ana Belén Escrig Tena et al. · Journal of Management · 2008 · 330 citations

Job Performance, Education, Work Organization +17

To what extent do enablers explain results in the EFQM excellence model?

Juan Carlos Bou Llusar, Ana Belén Escrig Tena, Vicente Roca‐Puig et al. · International Journal of Quality & Reliability Management · 2005 · 138 citations

Total Quality Management, Engineering, Firm Performance +22

Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions

Juan Carlos Bou Llusar, César Camisón‐Zornoza, Ana Belén Escrig Tena · Total Quality Management · 2001 · 136 citations

Total Quality Management, Customer Satisfaction, Service Quality +14

Total quality management, high-commitment human resource strategy and firm performance: an empirical study

Juan Carlos Bou Llusar, Inmaculada Beltrán · Total Quality Management & Business Excellence · 2004 · 133 citations