Concepedia

J Abbott

JA

Statistics

Publications

2

Citations

104

H-Index

2

Active since

2001

Affiliations

University of Manchester(Current)

At Bristol

IBM (United States)

J Abbott is an author at University of Manchester specializing in business, customer engagement, and customer relationship management performance measurement.

Publications per year

2001–2001

2

Publications

2

Customer relationship management in practice – A qualitative study

J Abbott, Merlin Stone, Francis Buttle · Journal of Database Marketing & Customer Strategy Management · 2001 · 81 citations · Full text

, , +10

Integrating customer data into customer relationship management strategy: An empirical study

J Abbott, Merlin Stone, Francis Buttle · Journal of Database Marketing & Customer Strategy Management · 2001 · 23 citations · Full text

, , +16

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