Nguyen Phong Nguyen

Digital transformation in financial services provision: a Nigerian perspective to the adoption of chatbot

Abdulazeez Olamide Abdulquadri, Emmanuel Mogaji, Tai Anh Kieu et al. · Journal of Enterprising Communities People and Places in the Global Economy · 2021 · 238 citations · Full text

Business, Finance, Information Systems +12

Emerging-market consumers’ interactions with banking chatbots

Emmanuel Mogaji, Janarthanan Balakrishnan, Arinze Christian Nwoba et al. · Telematics and Informatics · 2021 · 223 citations

Business, Marketing, Banking +12

Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study

Emmanuel Mogaji, Nguyen Phong Nguyen · International Journal of Bank Marketing · 2021 · 216 citations

Business, Marketing, Marketing Management +15

Ethical leadership, corporate social responsibility, firm reputation, and firm performance: A serial mediation model

Nguyen Thi Thao Nguyen, Nguyen Phong Nguyen, Tu Thanh Hoai · Heliyon · 2021 · 171 citations · Full text

Management, Business Administration, Leadership +13

How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?

Tan Vo‐Thanh, Thinh–Van Vu, Nguyen Phong Nguyen et al. · Journal of Sustainable Tourism · 2020 · 160 citations

Management, Hospitality Management, Organizational Behavior +12