Nguyen Phong Nguyen

Digital transformation in financial services provision: a Nigerian perspective to the adoption of chatbot

Abdulazeez Olamide Abdulquadri, Emmanuel Mogaji, Tai Anh Kieu et al. · Journal of Enterprising Communities People and Places in the Global Economy · 2021 · 229 citations · Full text

Chatbot, Digital Identity, Digital Marketing +21

Emerging-market consumers’ interactions with banking chatbots

Emmanuel Mogaji, Janarthanan Balakrishnan, Arinze Christian Nwoba et al. · Telematics and Informatics · 2021 · 211 citations

Fintech, Chatbot, Digital Marketing +8

Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study

Emmanuel Mogaji, Nguyen Phong Nguyen · International Journal of Bank Marketing · 2021 · 199 citations

Artificial Intelligence, Customer Satisfaction, Business Intelligence +21

Ethical leadership, corporate social responsibility, firm reputation, and firm performance: A serial mediation model

Nguyen Thi Thao Nguyen, Nguyen Phong Nguyen, Tu Thanh Hoai · Heliyon · 2021 · 159 citations · Full text

Firm Performance, Professional Ethic, Firm Reputation +19

How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?

Tan Vo‐Thanh, Thinh–Van Vu, Nguyen Phong Nguyen et al. · Journal of Sustainable Tourism · 2020 · 155 citations