Concepedia

Richard T. Dye

RT

2

Publications

95

Citations

2

H-Index

1999

Active since

Affiliations

Texas A&M University(Current)

Richard T. Dye is an author at Texas A&M University specializing in business, service quality, and customer satisfaction.

Top concepts

BusinessMarketingManagementValue TheoryService QualityConsumer ResearchMarketing InsightsCustomer SatisfactionHospitality MarketingBrand Management

Publications per year

1999–1999

2

Publications

2

Service quality: perceived value, expectations, shortfalls, and bonuses

John C. Groth, Richard T. Dye · Managing Service Quality · 1999 · 66 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +15

Service quality: guidelines for marketers

John C. Groth, Richard T. Dye · Managing Service Quality · 1999 · 29 citations

Customer Satisfaction, Service Quality, Service Research +15

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