Raúl Pérez‐López

Cognitive, affective and behavioural responses in mall experience

Laura Lucia‐Palacios, Raúl Pérez‐López, Yolanda Polo‐Redondo · International Journal of Retail & Distribution Management · 2015 · 85 citations

Customer Experience, Digital Marketing, Consumer Study +22

Effects of Home Voice Assistants’ Autonomy on Instrusiveness and Usefulness: Direct, Indirect, and Moderating Effects of Interactivity

Laura Lucia‐Palacios, Raúl Pérez‐López · Journal of Interactive Marketing · 2021 · 77 citations · Full text

Can social support alleviate stress while shopping in crowded retail environments?

Laura Lucia‐Palacios, Raúl Pérez‐López, Yolanda Polo‐Redondo · Journal of Business Research · 2018 · 49 citations · Full text

Behavioral Sciences, Psychosocial Research, Social Psychology +10

How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store

Laura Lucia‐Palacios, Raúl Pérez‐López, Yolanda Polo‐Redondo · Journal of Retailing and Consumer Services · 2019 · 49 citations · Full text

Customer Experience, Customer Satisfaction, Organizational Communication +10

How can autonomy improve consumer experience when interacting with smart products?

Laura Lucia‐Palacios, Raúl Pérez‐López · Journal of Research in Interactive Marketing · 2021 · 49 citations · Full text

Customer Satisfaction, Experience Value, Engineering +26