Concepedia

Melissa M. Koerner

MM

Statistics

Publications

3

Citations

331

H-Index

3

Active since

1997

Affiliations

University of Utah(Current)

Melissa M. Koerner is an author at University of Utah specializing in service quality, organizational behavior, and perceived service quality.

Publications per year

1997–2013

3

Publications

3

Courage as Identity Work: Accounts of Workplace Courage

Melissa M. Koerner · Academy of Management Journal · 2013 · 242 citations

, , +15

Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization

John C. Goodale, Melissa M. Koerner, Jennifer Lynn Roney · Journal of Quality Management · 1997 · 48 citations

, , +14

The Conceptual Domain of Service Quality for Inpatient Nursing Services

Melissa M. Koerner · Journal of Business Research · 2000 · 41 citations

, , +16

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