Concepedia

R.F. Blanchard

RB

Statistics

Publications

2

Citations

231

H-Index

2

Active since

1994

Affiliations

De Montfort University(Current)

R.F. Blanchard is an author at De Montfort University specializing in customer satisfaction, business, and service quality.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionTotal Quality ManagementFintechQuality Of LifeConsumer ResearchBusiness Analytics

Publications per year

1994–1996

2

Publications

2

Quality in Retail Banking

R.F. Blanchard, Rae Galloway · International Journal of Service Industry Management · 1994 · 218 citations

Total Quality Management, Customer Satisfaction, Fintech +12

Variation in the perception of quality with lifestage in retail banking

Rae Galloway, R.F. Blanchard · International Journal of Bank Marketing · 1996 · 13 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +15

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