Pin-Fenn Chou

Publications

184

Citations

H-Index

2014

Active since

Affiliations

Pin-Fenn Chou is an author at National Cheng Kung University specializing in structural equation modeling, customer satisfaction, and marketing strategy.

Top concepts

BusinessMarketingManagementService QualityMarketing StrategyCustomer SatisfactionTotal Quality ManagementStructural Equation Modeling

Publications per year

2014–2014

Publications

Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

Pin-Fenn Chou, Chin‐Shan Lu, Yu-Hern Chang · Transportmetrica A Transport Science · 2014 · 184 citations

Total Quality Management, Customer Satisfaction, Customer Experience +9

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