Concepedia

Carl Saxby

CS

5

Publications

129

Citations

5

H-Index

2000

Active since

Affiliations

University of Southern Indiana(Current)

Carl Saxby is an author at University of Southern Indiana specializing in management, customer satisfaction, and marketing.

Top concepts

ManagementMarketingCustomer SatisfactionBusinessSocial MediaSocial InfluenceBusiness StrategyConsumer ResearchLawArts

Publications per year

2000–2014

5

Publications

5

Measuring Consumer Perceptions of Procedural Justice in a Complaint Context

Carl Saxby, Peter K. Tat, Jane Johansen · Journal of Consumer Affairs · 2000 · 37 citations · Full text

Customer Satisfaction, Fair Treatment, Behavioral Sciences +13

Environmental scanning and organizational culture

Carl Saxby, Kevin R. Parker, Philip S. Nitse et al. · Marketing Intelligence & Planning · 2002 · 36 citations

Business Intelligence, Business Culture, Environmental Scanning +17

Service Quality In Accounting Firms: The Relationship Of Service Quality To Client Satisfaction And Firm/Client Conflict

Carl Saxby, Craig R. Ehlen, Timothy R. Koski · Journal of Business & Economics Research (JBER) · 2011 · 22 citations · Full text

Customer Satisfaction, Accounting Firms, Service Quality +13

Leaders' social media usage intentions for in‐bound customer communications

Chad Milewicz, Carl Saxby · Management Research Review · 2013 · 21 citations

Customer Satisfaction, Social Medium Monitoring, Digital Marketing +27

SME Internet Use: The Moderating Role of Normative Influence

Kevin Celuch, Bryan Bourdeau, Carl Saxby et al. · Journals @ Middle Tennessee State University (Middle Tennessee State University) · 2014 · 13 citations · Full text

Customer Satisfaction, Online Customer Behavior, Social Media +14

Rows per page

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