Concepedia

Durgesh Pattanayak

DP

3

Publications

118

Citations

3

H-Index

2015

Active since

Affiliations

XIM University(Current)

Indian Institute of Management Mumbai

Durgesh Pattanayak is an author at XIM University specializing in business, strategic management, and management.

Top concepts

BusinessMarketingManagementStrategic ManagementLogisticsTechnologyProcurementSupply ChainService QualityMarketing Strategy

Publications per year

2015–2019

3

Publications

3

Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector

Durgesh Pattanayak, K. Maddulety, Plavini Punyatoya · International Journal of Quality & Reliability Management · 2017 · 77 citations

Total Quality Management, Customer Satisfaction, Service Quality +12

Effect of supply chain technology internalization and e-procurement on supply chain performance

Durgesh Pattanayak, Plavini Punyatoya · Business Process Management Journal · 2019 · 31 citations

Supply Chain Integration, Supply Chain Performance, Industrial Organization +17

Impact of total quality management on customer satisfaction in Indian banking sector

Durgesh Pattanayak, Plavini Punyatoya · International Journal of Productivity and Quality Management · 2015 · 10 citations

Rows per page

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