Concepedia

Janin Karoli Hentzen

JK

3

Publications

261

Citations

3

H-Index

2021

Active since

Affiliations

The University of Adelaide(Current)

Janin Karoli Hentzen is an author at The University of Adelaide specializing in business, marketing, and management.

Top concepts

BusinessMarketingManagementConsumer ResearchFinanceFintechMedicineAccountingTechnologyEngineering

Publications per year

2021–2022

3

Publications

3

Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research

Janin Karoli Hentzen, Arvid O. I. Hoffmann, Rebecca Dolan et al. · International Journal of Bank Marketing · 2021 · 199 citations

Artificial Intelligence, Engineering, Business Intelligence +16

Which consumers are more likely to adopt a retirement app and how does it explain mobile technology‐enabled retirement engagement?

Janin Karoli Hentzen, Arvid O. I. Hoffmann, Rebecca Dolan · International Journal of Consumer Studies · 2021 · 38 citations

Mobile Marketing, Innovation Adoption, Mobile Commerce +14

Customer engagement with service providers: an empirical investigation of customer engagement dispositions

Max Sim, Jodie Conduit, Carolin Plewa et al. · European Journal of Marketing · 2022 · 24 citations

Service Provider, Customer Satisfaction, Customer Experience +19

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