Concepedia

Karin Venetis

KV

2

Publications

495

Citations

2

H-Index

2002

Active since

Affiliations

Athens University of Economics and Business(Current)

Karin Venetis is an author at Athens University of Economics and Business specializing in customer service, customer satisfaction, and management.

Top concepts

BusinessMarketingManagementService QualityCustomer ServiceConsumer ResearchCustomer SatisfactionRelationship MarketingTrustSocial Influence

Publications per year

2002–2004

2

Publications

2

Service quality and customer retention: building long‐term relationships

Karin Venetis, Pervez Ghauri · European Journal of Marketing · 2004 · 316 citations

Customer Satisfaction, Relationship Marketing, Service Quality +11

Trust in industrial service relationships: behavioral consequences, antecedents and the moderating effect of the duration of the relationship

Spiros Gounaris, Karin Venetis · Journal of Services Marketing · 2002 · 179 citations

Service Provider, Customer Satisfaction, Consumer Research +17

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