Stacie Petter

Publications

Citations

H-Index

2012

Active since

Affiliations

Hong Kong Polytechnic University(Current)

Stacie Petter is an author at Hong Kong Polytechnic University specializing in customer satisfaction, human resource management, and organizational behavior.

Top concepts

BusinessMarketingManagementHuman ResourcesService QualityCustomer SatisfactionOrganizational BehaviorTotal Quality ManagementOrganizational CommunicationCustomer Relationship Management

Publications per year

2012–2012

Publications

Impact of user satisfaction with mandated CRM use on employee service quality

J. J. Po-An Hsieh, Arun Rai, Stacie Petter et al. · MIS Quarterly · 2012 · 56 citations

Total Quality Management, Customer Satisfaction, Job Satisfaction +15

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