J. J. Po-An Hsieh

Explaining employees' Extended Use of complex information systems

J. J. Po-An Hsieh, Wei Wang · European Journal of Information Systems · 2007 · 382 citations · Full text

Motivational Differences Across Post-Acceptance Information System Usage Behaviors: An Investigation in the Business Intelligence Systems Context

Xixi Li, J. J. Po-An Hsieh, Arun Rai · Information Systems Research · 2013 · 289 citations

Motivational Differences, Customer Satisfaction, Innovation Adoption +23

Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use

J. J. Po-An Hsieh, Arun Rai, Sean Xin Xu · Management Science · 2011 · 196 citations · Full text

Customer Experience, Customer Satisfaction, Crm Technologies +21

Addressing Digital Inequality for the Socioeconomically Disadvantaged Through Government Initiatives: Forms of Capital That Affect ICT Utilization

J. J. Po-An Hsieh, Arun Rai, Mark Keil · Information Systems Research · 2010 · 186 citations

Digital Society, Digital Inclusion, Information Equity +23

Impact of user satisfaction with mandated CRM use on employee service quality

J. J. Po-An Hsieh, Arun Rai, Stacie Petter et al. · MIS Quarterly · 2012 · 56 citations

Total Quality Management, Customer Satisfaction, Job Satisfaction +15