Concepedia
Statistics
Publications
5
Citations
227
H-Index
Active since
2016
Affiliations
Louisiana State University(Current)
University of Pavia
Northern Illinois University
Biagio Palese is an author at Louisiana State University specializing in interactive marketing, business, and management.
Top concepts
BusinessManagementInteractive MarketingMarketingOnline ReviewsService QualityConsumer ResearchCustomer SatisfactionInformation ManagementTotal Quality Management
Publications per year
2016–2021
The relative importance of service quality dimensions in E-commerce experiences
Biagio Palese, Antonio Usai · International Journal of Information Management · 2018 · 134 citations
Total Quality Management, Customer Satisfaction, Service Quality Dimensions +10
Enhancing Customer Service through the Internet of Things and Digital Data Streams.
Blake Ives, Biagio Palese, Joaquín Rodriguez · Journal of the Association for Information Systems · 2016 · 43 citations
Effective use of online review systems: Congruent managerial responses and firm competitive performance
Biagio Palese, Gabriele Piccoli, Tsz-Wai Lui · International Journal of Hospitality Management · 2021 · 24 citations
Effective Use, Online Customer Behavior, Customer Review +11
The Dark Side of Digital Transformation: The case of Information Systems Education
Gabriele Piccoli, Joaquín Rodriguez, Biagio Palese et al. · Journal of the Association for Information Systems · 2017 · 15 citations
Feedback at scale: designing for accurate and timely practical digital skills evaluation
Gabriele Piccoli, Joaquín Rodriguez, Biagio Palese et al. · European Journal of Information Systems · 2019 · 11 citations
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