Concepedia

Tsz-Wai Lui

TL

10

Publications

777

Citations

10

H-Index

2007

Active since

Affiliations

University of Pavia(Current)

Louisiana State University

Ming Chuan University

Chinese University of Hong Kong

National Taiwan Normal University

Tsz-Wai Lui is an author at University of Pavia specializing in business, marketing, and management.

Top concepts

BusinessMarketingManagementCustomer SatisfactionUser ExperienceInteractive MarketingDesignVirtual WorldsVirtual RealityCustomer Service

Publications per year

2007–2022

10

Publications

10

MANAGING VALUE CO-CREATION IN THE TOURISM INDUSTRY

Francesca Cabiddu, Tsz-Wai Lui, Gabriele Piccoli · Annals of Tourism Research · 2013 · 305 citations

Customer Satisfaction, Tourism Management, Business +5

The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

Gabriele Piccoli, Tsz-Wai Lui, Bettina Grün · Tourism Management · 2016 · 130 citations

Customer Satisfaction, Service Research, Service Study +13

Online review response strategy and its effects on competitive performance

Tsz-Wai Lui, Marcin Bartosiak, Gabriele Piccoli et al. · Tourism Management · 2018 · 115 citations

Reliability, Customer Satisfaction, Online Customer Behavior +11

Marketing strategies in virtual worlds

Tsz-Wai Lui, Gabriele Piccoli, Blake Ives · ACM SIGMIS Database the DATABASE for Advances in Information Systems · 2007 · 80 citations

Customer Satisfaction, Online Customer Behavior, Digital Marketing +15

Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective

Tsz-Wai Lui, Lakshmi Goel · Journal of Hospitality and Tourism Technology · 2022 · 43 citations

Hospitality Training, Engineering, Mixed Reality +22

Rows per page

1–5 of 10