Concepedia
Statistics
Publications
18
Citations
1.1K
H-Index
15
Active since
1981
Affiliations
Cornell University(Current)
McGill University
College of Business Administration
Agricultural Marketing Service
Leo M. Renaghan is an author at Cornell University specializing in management, hotel management, and hospitality operations.
Publications per year
1981–2003
Building Customer Loyalty—
Laurette Dubé, Leo M. Renaghan · Cornell Hotel and Restaurant Administration Quarterly · 1999 · 143 citations
Management, Marketing, Marketing Management +14
Integrating customer relationship management and revenue management: A hotel perspective
Breffni M. Noone, Sheryl E. Kimes, Leo M. Renaghan · Journal of Revenue and Pricing Management · 2003 · 141 citations
Management, Hospitality Management, Tourism Management +16
Creating Visible Customer Value
Laurette Dubé, Leo M. Renaghan · Cornell Hotel and Restaurant Administration Quarterly · 2000 · 133 citations
Management, Hospitality Management, Marketing +14
Measuring Customer Satisfaction for Strategic Management
Laurette Dubé, Leo M. Renaghan · Cornell Hotel and Restaurant Administration Quarterly · 1994 · 120 citations
Business, Marketing Management, Strategic Management +14
ADAPTING THE QFD APPROACH TO EXTENDED SERVICE TRANSACTIONS
Laurette Dubé Michael, Don Bosco Adarsh Johnson, Leo M. Renaghan · Production and Operations Management · 1999 · 93 citations
Management, Hospitality Management, Quality Management +15
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