Xuan Lorna Wang

The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being

Levent Altınay, Haiyan Song, Melih Madanoglu et al. · International Journal of Hospitality Management · 2018 · 105 citations · Full text

Customer Satisfaction, Healthy Aging, Elderly Care +9

Revenue Management: Progress, Challenges, and Research Prospects

Xuan Lorna Wang, Cindy Yoonjoung Heo, Zvi Schwartz et al. · Journal of Travel & Tourism Marketing · 2015 · 86 citations

Customer Satisfaction, Tourism Management, Rm Education +18

Soundscape and its influence on tourist satisfaction

Aili Liu, Xuan Lorna Wang, Liu FuCheng et al. · Service Industries Journal · 2017 · 74 citations

Customer Satisfaction, Culture, Unique Soundscape +15

Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management

Xuan Lorna Wang · International Journal of Hospitality Management · 2011 · 69 citations

Relationship Marketing, Revenue Management, Customer Satisfaction +11

Influence of perceived city brand image on emotional attachment to the city

Simon Manyiwa, Constantinos‐Vasilios Priporas, Xuan Lorna Wang · Journal of Place Management and Development · 2018 · 65 citations