Concepedia

Juliana Bonomi Santos

JB

10

Publications

712

Citations

10

H-Index

2012

Active since

Affiliations

Lancaster University(Current)

Centro Universitário FEI

Kedge Business School

Juliana Bonomi Santos is an author at Lancaster University specializing in business, strategic management, and management.

Top concepts

BusinessManagementStrategic ManagementBusiness StrategyService InnovationKnowledge ManagementMarketingTechnology TransferCustomer SatisfactionStrategy

Publications per year

2012–2025

10

Publications

10

Toward a subjective measurement model for firm performance

Juliana Bonomi Santos, Luiz Artur Ledur Brito · BAR - Brazilian Administration Review · 2012 · 426 citations · Full text

Total Quality Management, Customer Satisfaction, Firm Performance +16

Are knowledge intensive business services really co-produced? Overcoming lack of customer participation in KIBS

Juliana Bonomi Santos, Martin Spring · Industrial Marketing Management · 2015 · 65 citations · Full text

Customer Satisfaction, Service Innovation, Organizational Communication +13

When purchasing professional services supports innovation

Simona D’Antone, Juliana Bonomi Santos · Industrial Marketing Management · 2016 · 43 citations

Marketing, Professional Services, Service Innovation +4

Reinventing the wheel? A critical view of demand-chain management

Juliana Bonomi Santos, Simona D’Antone · Industrial Marketing Management · 2014 · 42 citations

Demand Management, Critical View, Business +3

New service development: managing the dynamic between services and operations resources

Juliana Bonomi Santos, Martin Spring · International Journal of Operations & Production Management · 2013 · 37 citations

Operations Resources, Service Innovation, Engineering +27

Rows per page

1–5 of 10