Concepedia
Statistics
Publications
7
Citations
361
H-Index
Active since
2013
Affiliations
UNSW Sydney(Current)
The University of Sydney
University of Edinburgh
Karyn L. Wang is an author at UNSW Sydney specializing in organizational behavior, psychology, and social sciences.
Publications per year
2013–2021
Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services.
Karyn L. Wang, Markus Groth · Journal of Applied Psychology · 2013 · 149 citations
Business, Marketing, Social Psychology +16
Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors
Yumeng Yue, Karyn L. Wang, Markus Groth · Personnel Psychology · 2016 · 135 citations
Social Sciences, Organizational Behavior, Psychology +11
The Changing Value of Skill Utilisation: Interactions with Job Demands on Job Satisfaction and Absenteeism
Karyn L. Wang, Anya Johnson, Helena Nguyen et al. · Applied Psychology · 2019 · 21 citations
Public Health, Human Resource Management, Organizational Behavior +17
The impact of surface acting on coworker-directed voluntary workplace behaviours
Yumeng Yue, Karyn L. Wang, Markus Groth · European Journal of Work and Organizational Psychology · 2015 · 19 citations
Social Sciences, Organizational Behavior, Psychology +16
It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery
Yumeng Yue, Karyn L. Wang, Markus Groth · Journal of Service Research · 2021 · 17 citations
Management, Organizational Behavior, Psychology +15
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