Toulon-Verona Conference "Excellence in Services"

A Conceptual Service Quality Map: The Value of a Wide Opened Perspective

Claudio Baccarani, Marta Maria Ugolini, Angelo Bonfanti · 2010 · 20 citations

Management, Quality Management, Strategic Management +16

Health care ecosystem: some evidence from the International Consortium for Health Outcomes Measurement (ICHOM)

Maria Vincenza Ciasullo, Silvia Cosimato, Alessandra Storlazzi et al. · 2016 · 15 citations

Management, Health Care Management, Health Systems +13

A T-shaped model for rethinking higher education programs

Marialuisa Saviano, Francesco Polese, Francesco Caputo et al. · 2016 · 13 citations

Management, Higher Education, Human Resource Management +14