Supply chain management review · 2002 · 43 citations · 0 references
ManagementOperations ManagementSupply Chain ManagementBusiness StrategyLogistics ManagementSupply Chain StrategyCustomer Service ManagementReturns ManagementCustomer Performance PerspectiveProduct Return ManagementProduct Returns ManagementReturn Management Performance
SUBTITLE: RETURNS MANAGEMENT STRATEGIES MAY BE THE MOST NEGLECTED PART OF MANY SUPPLY CHAIN PRACTICES. THE PROCESS OF MOVING PRODUCT FROM BUYERS BACK TO SELLERS, IF DESIGNED AND MANAGED WELL, CAN REDUCE COSTS AND IMPROVE CUSTOMER SATISFACTION. FOR THIS REASON, RETURNS MANAGEMENT IS IMPORTANT BOTH FROM A COST PERSPECTIVE AND A CUSTOMER SERVICE PERSPECTIVE. THAT'S WHY COMPANIES NEED TO LOOK AT OPPORTUNITIES TO REPLACE THEIR TRADITIONAL, MANUAL RETURNS PROCESSES WITH NEW STREAMLINED, AUTOMATED SOLUTIONS.