Concepedia

Return Management Performance

Return Management Performance is a customer service performance metric that evaluates the efficiency and effectiveness of processes governing the return, refund, or exchange of products, distinguishing itself by focusing specifically on post-transactional service quality and operational responsiveness.

10

Publications

526

Citations

36

Authors

20

Institutions

Publications per year

2017–2026

5

Parents

Publications

10

Creating value through returns management: Exploring the marketing–operations interface

Diane A. Mollenkopf, Robert Frankel, Ivan Russo · Journal of Operations Management · 2010 · 210 citations

, , +12

Circulating CSF-1 Promotes Monocyte and Macrophage Phenotypes that Enhance Lupus Nephritis

Julia Menke, Whitney Rabacal, Katelyn T. Byrne et al. · Journal of the American Society of Nephrology · 2009 · 98 citations · Full text

, , +17

Returning Customers: The Hidden Strategic Opportunity of Returns Management

Felix Röllecke, Arnd Huchzermeier, David Schröder · California Management Review · 2017 · 46 citations

, , +12

Institutional pressures, resources commitment, and returns management

Yi‐Chun Huang, Min-Li Yang, Ying‐Jiuan Wong · Supply Chain Management An International Journal · 2016 · 45 citations

, , +8

RETURNS MANAGEMENT: MAKING ORDER OUT OF CHAOS

Christopher D Norek · Supply chain management review · 2002 · 43 citations

, , +9

1–5 of 10

Authors

36

  1. HC
    Haozhe Chen

    Iowa State University, United States

    2 publications · 28 citations

    2

    h-index

  2. JM
    Jitender Madaan

    Indian Institute of Technology Delhi, India

    1 publications · 10 citations

    1

    h-index

  3. ER
    E. Richard Stanley

    Albert Einstein College of Medicine, United States

    1 publications · 98 citations

    1

    h-index

  4. FT
    Felix T.S. Chan

    Hong Kong Polytechnic University, Hong Kong SAR China

    1 publications · 10 citations

    1

    h-index

  5. DS
    David Schröder

    Birkbeck, University of London, United Kingdom

    1 publications · 46 citations

    1

    h-index

1–5 of 36

Institutions

20

  1. Iowa State University

    Ames, United States

    2 h-index

    3 publications

    42 citations

  2. University of Tennessee at Knoxville

    Knoxville, United States

    1 h-index

    1 publications

    210 citations

  3. Indian Institute of Technology Kharagpur

    Kharagpur, India

    1 h-index

    3 publications

    51 citations

  4. Brigham and Women's Hospital

    Boston, United States

    1 h-index

    1 publications

    98 citations

  5. University of North Florida

    Jacksonville, United States

    1 h-index

    1 publications

    210 citations

  6. National Kaohsiung University of Applied Sciences

    Kaohsiung City, Taiwan

    1 h-index

    3 publications

    135 citations

  7. Institute of Intelligent Machines

    Hefei, China

    1 h-index

    1 publications

    10 citations

  8. University of Verona

    Verona, Italy

    1 h-index

    1 publications

    210 citations

1–8 of 20

Venues

  1. 2

    h-index

  2. Supply chain management review

    1 publications · 43 citations

    1

    h-index

  3. 1

    h-index

  4. California Management Review

    CMR · 1 publications · 46 citations

    1

    h-index

  5. 1

    h-index

1–5