Quality Collection of Library Resources in Meeting Users’ Needs in Academic Institutions: Competitive Intelligence Approach

Abstract

Abs tract - Th is paper explores the quality collection of library resources in meeting user’s needs with competitive intelligence approach. The research is approached though an overview of existing literature. Deming’s 14 points management plan for libraries was adapted for management that committed to quality performance. The paper reviews that for a library or an information center to offer quality service in the area of collection, current, relevant, adequate print and electronic information resources must be provided. This paper also identifies challenges of providing quality library collection and possible suggestions. Keyw ords : Quality Collection, Library Resources, User’s Needs, Academic Institutions and Competitive Intelligence. I. Introd uction ibrary is primarily set up to collect, organize or process, store, preserve and disseminate information resources of any formats to users as quick as possible. Library is not a profit making organization. It is established to support the organization or individual to achieve the stated goals and objectives. The main reason for establishing libraries is to meet both the current and future needs of the users by acquiring relevance, current and quality resources. Library users are satisfied when the library is able to provide quality service. Quality collection of library resources of different formats and services determines the richness of the library together with other facilities such as conducive environment and quality staff. Good collection of textbooks, journals, reference books, online journals, ebooks, internet resources etc in needed in a good library. Collection development is the process of planning and building a useful and balanced collection of library materials over a period of years, based on an ongoing assessment of the information needs of the library's clientele, analysis of usage statistics, and demographic projections, normally constrained by budgetary limitations. Collection development includes