2003 · 33 citations · 2 references
BusinessPerformance ManagementPerformance AssessmentPerformance MeasurementTransportPerformance EvaluationPerformance IndicatorsPerformance MeasuresPerformance ReportingPublic TransitTransit OperationsKey Performance IndicatorsPublic Transit Performance MeasurementService Quality AssessmentTransit Level Of ServiceTransit Performance MeasurementTransit Service MonitoringTransport Service Performance MeasurementTransportation System Performance Evaluation
This digest provides senior transit managers with an easy-to-read summary of the contents of and tools in TCRP Report 88: A Guidebook for Developing a Transit Performance-Measurement System. The guidebook provides a step-by-step process for developing a performance-measurement program that includes both traditional and nontraditional performance indicators that address customer-oriented and community issues. The contents of this digest are as follows: Background; Measuring Performance; Case Study Highlights; Developing a Performance-Measurement Program; Performance-Measurement Tools; Applying the Guidebook; Additional Resources; and References.
2
The performance measurement manifesto.
R G Eccles · PubMed · 1991 · 1.3K citations
Business, Accountancy, Accounting +17