Mail back or in-store dropoff? Optimal design of product-exchange policies in omnichannel retailing systems

The Regulation of Queue Size by Levying Tolls

P. Naor · Econometrica · 1969 · 1.3K citations

Business, Economics, Queuing Theory +15

Congestion Tolls for Poisson Queuing Processes

Noel M. Edelson, David K. Hilderbrand · Econometrica · 1975 · 507 citations

Business, Business Economics, Economics +17

Optimal pricing in on-demand-service-platform-operations with hired agents and risk-sensitive customers in the blockchain era

Tsan‐Ming Choi, Shu Guo, Na Liu et al. · European Journal of Operational Research · 2020 · 329 citations

Business, Business Economics, Economics +13

Consumer Return Policies in Omnichannel Operations

Leela Nageswaran, Soo-Haeng Cho, Alan Scheller‐Wolf · Management Science · 2020 · 237 citations

Business, Business Economics, Retail Management +17

Omnichannel Service Operations with Online and Offline Self-Order Technologies

Fei Gao, Xuanming Su · Management Science · 2017 · 173 citations

Management, Economics, Operations Management +17