User Experience Evaluation of Surabaya’s Freeletics Community Information System Using User Experience Questionnaire (UEQ)

Abstract

The Freeletics Surabaya Sports Community Information System (FLSUB) aims to provide information about community activities, health, sports events and 12 weeks programs. In the 12 weeks program, each member is given a menu to work out and members are required to report progress by inputting data in the form of time and body photos during the 12 weeks program. In the development of FLSUB, measurement of User Experience (UX) is an important stage that must be passed. To ensure that FLSUB can be used properly by users, it is important to first measure whether FLSUB has met all dimensions of user experience (UX). This study measures user experience (UX) related to features on FLSUB. The research instrument used is the User Experience Questionnaire (UEQ). UEQ is a fast and efficient technique for measuring the User Experience (UX) dimension in FLSUB. This research is successful in measuring the feature part of the FLSUB application and shows which UX dimensions in FLSUB need to be improved before it can be fully used by users. The results of this study indicate that the FLSUB system has advantages in the dimensions of the Perspicuity scale with a mean value of 1.795, and the lowest dimension is the Novelty scale with a mean of 0.625.