Cornell Hotel and Restaurant Administration Quarterly · 1992 · 18 citations · 0 references
ManagementOperations ManagementQuality ManagementQuality AssuranceQuality PlanningTotal Quality ManagementOperational ExcellenceQuality Function DeploymentQuality LeadershipQuality Management SystemsQuality ObjectivesQuality StrategyOperational Quality ObjectivesQuality Goal SettingQuality Improvement FrameworksQuality Performance ManagementQuality System EffectivenessStrategic Quality ObjectivesTotal Quality Management Leadership
An integrated approach to quality management by focusing on ten important operational considerations