Concepedia

Quality System Effectiveness

Quality System Effectiveness is a measure of the extent to which a quality management system achieves its intended outcomes in fulfilling customer and regulatory requirements, enhancing customer satisfaction, and driving continual improvement, distinguished from related performance metrics by its focus on the alignment and realization of systemic quality objectives.

211

Publications

11.5K

Citations

475

Authors

226

Institutions

Publications per year

2017–2026

30

Parents

Publications

211

The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation

George S. Easton, Sherry L. Jarrell · The Journal of Business · 1998 · 525 citations

, , +15

Quality and effectiveness in Web-based customer support systems

Solomon Negash, Terry Ryan, Magid Igbaria · Information & Management · 2002 · 502 citations

, , +9

Quantifying the causes and costs of rework in construction

Peter E.D. Love, Heng Li · Construction Management and Economics · 2000 · 481 citations

, , +13

Quality strategy, strategic control systems, and organizational performance

Christopher D. Ittner, David F. Larcker · Accounting Organizations and Society · 1997 · 441 citations

, , +16

The Long-Run Stock Price Performance of Firms with Effective TQM Programs

Kevin B. Hendricks, Vinod R. Singhal · Management Science · 2001 · 377 citations

, , +16

1–5 of 211

Authors

475

  1. JJ
    Juan José Tarı́

    University of Alicante, Spain

    5 publications · 373 citations

    5

    h-index

  2. JF
    José F. Molina‐Azorín

    University of Alicante, Spain

    4 publications · 283 citations

    4

    h-index

  3. PE
    Peter E.D. Love

    Curtin University, Australia

    3 publications · 589 citations

    3

    h-index

  4. EP
    Evangelos Psomas

    University of Patras, Greece

    3 publications · 271 citations

    3

    h-index

  5. HL
    Heng Li

    Hong Kong Polytechnic University, Hong Kong SAR China

    3 publications · 589 citations

    3

    h-index

1–5 of 475

Institutions

226

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    6 h-index

    8 publications

    939 citations

  2. Universidad Complutense de Madrid

    Madrid, Spain

    5 h-index

    12 publications

    261 citations

  3. University of Alicante

    Alicante, Spain

    4 h-index

    12 publications

    991 citations

  4. Silesian University of Technology

    Gliwice, Poland

    3 h-index

    3 publications

    91 citations

  5. University of Hong Kong

    Pok Fu Lam, Hong Kong

    3 h-index

    6 publications

    345 citations

  6. University of Stirling

    Stirling, United Kingdom

    2 h-index

    4 publications

    177 citations

  7. Lund University

    Lund, Sweden

    2 h-index

    3 publications

    66 citations

  8. Universidad de Sevilla

    Seville, Spain

    2 h-index

    6 publications

    408 citations

1–8 of 226

Venues

  1. 16

    h-index

  2. Total Quality Management & Business Excellence

    15 publications · 685 citations

    14

    h-index

  3. Total Quality Management

    10 publications · 619 citations

    10

    h-index

  4. The TQM Journal

    9 publications · 474 citations

    9

    h-index

  5. The TQM Journal

    7 publications · 330 citations

    7

    h-index

1–5