Public AffairsNonprofit ManagementPublic AdministrationPerformance AnalysisPerformance AssessmentPerformance MeasurementNonprofit OrganizationsOrganizational PerformancePerformance MeasuresPublic Sector Performance ManagementStrategic Performance ManagementStrategic Performance MeasurementCase Study EvaluationMeasurement System DesignOrganizational Performance AssessmentPerformance Measurement DesignPerformance Measurement SystemsPerformance System DesignPublic Service Performance Measurement
Identifies the reasons for performance measurement and the failings of many “traditional” measurement systems that rely principally on financial indicators. Describes the factors underlying an effective measurement regime and comments briefly on some of the more modern approaches to performance measurement, such as the balanced scorecard and activity‐based costing.