Customer relationship management (CRM) in e-government: a relational perspective - Concepedia

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Customer relationship management (CRM) in e-government: a relational perspective

81

Citations

55

References

2004

Year

Shan L. Pan, Chee‐Wee Tan, Eric T.K. Lim

Decision Support Systems

Relationship MarketingCustomer SatisfactionOrganizational CommunicationE-servicesManagementBusinessRelationship ManagementCustomer Relationship Management

References

	Year	Citations

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