Concepedia

Developing a structural equation model from Grandey's emotional regulation model to measure nurses' emotional labor, job satisfaction, and job performance

Won Ju Hwang, Eun Hee Park

Applied Nursing Research · 2022 · 81 citations · 31 references

Concepts

Social SciencesPsychologyPsychometricsEmotion RegulationEmotional RegulationEmployee Well-beingJob SatisfactionStress In Healthcare WorkforcesStructural Equation ModelingAffective Job SatisfactionEmotional Labor In ServiceEmotional Regulation SkillsIntrinsic Job SatisfactionJob Performance AssessmentJob Satisfaction MeasurementNurse BurnoutWork Satisfaction

References

31

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Business, Marketing, Advertising +2

Validation of a New General Self-Efficacy Scale

Gilad Chen, Stanley M. Gully, Dov Eden · Organizational Research Methods · 2001 · 3.5K citations

Social Sciences, Organization Studies, Organizational Behavior +15

The effects of leader and follower emotional intelligence on performance and attitude

Chi‐Sum Wong, Kenneth S. Law · The Leadership Quarterly · 2002 · 3.2K citations

Management, Leadership, Psychology +12

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

Alicia A. Grandey · Journal of Occupational Health Psychology · 2000 · 3.1K citations

Social Sciences, Organizational Behavior, Psychology +11

An index of job satisfaction.

Arthur H. Brayfield, Harold F. Rothe · Journal of Applied Psychology · 1951 · 2.4K citations