A systematic literature review of Total Quality Management (TQM) implementation in the organization

TLDR

In today’s complex business environment, organizations must meet customer expectations for high quality, fast delivery, and competitive cost, prompting widespread use of Total Quality Management (TQM) to manage product and service quality comprehensively. This study examines whether TQM remains relevant for enhancing business performance and customer satisfaction. The authors conducted a systematic literature review of TQM implementations across multiple industry sectors. The review shows that TQM is still widely adopted worldwide and effectively boosts competitiveness, business growth, sustainability, and employee morale.

Abstract

<p class="TtuloAbstract">In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.</p>