The influence of green HRM practices on green service behaviors: the mediating effect of green knowledge sharing

Abstract

Purpose The purpose of this study intends to examine the influence of green human resource management (GHRM) on green service behaviors through the mediating effect of green knowledge sharing based on bank employees' perceptions. Design/methodology/approach The study analyzes 365 frontline employees' perceptions from the banking industry in Bangladesh using partial least square. Findings The findings show a significant positive direct influence of GHRM on green in-role, extra-role service behavior and green knowledge sharing. Green knowledge sharing is also found to have a significant mediating effect between GHRM and green service behaviors. Research limitations/implications This study considers perceptions of employees of the private commercial banking organizations, and thereby, its findings cannot be generalized for all other service organizations in the context of Bangladesh. Practical implications The study demonstrates that GHRM can influence employees' green service behaviors via green knowledge sharing. Originality/value Green banking is an emerging trend that deserves more attention. There is growing recognition that green banking is not an “automatic” process but requires that banking management promote green service behavior among their employees. This study extends the research on GHRM by focusing on how it impacts green service behavior through the mediating role of green knowledge sharing. The paper provides practical insights for organizations looking to improve green service behaviors among employees.