Journal of Physics Conference Series · 2020 · 12 citations · 12 references
ManagementInformation SystemsQuality ManagementHuman-computer InteractionTotal Quality ManagementUser Experience DesignConsumer SatisfactionCustomer SatisfactionCustomer Satisfaction ManagementService QualityService Quality ImprovementUsability EvaluationInformation QualityOnline Service QualitySatisfactionSatisfaction MeasurementUser SatisfactionUser Satisfaction AssessmentUser Satisfaction MeasurementWebsite Quality Assessment
Abstract This research focuses on how to measure the quality of a website using the Webqual 4.0 method, what are the factors that influence user satisfaction. The PLS-SEM technique was used to verify questionnaire data from a sample of 155 respondents. The result shows that the quality of service interaction has a significant (positive) effect of 54.2% compared to the aspect of information quality and usability quality that has no significant effect. These results indicate that the corona.jatengprov.go.id site users expect quality of service interaction as a measure of satisfaction from the quality of a website. Users are more likely not to see deficiencies in the aspect of information quality and usability quality according to the assessment of satisfaction given. Therefore, the corona.jatengprov.go.id website manager needs to focus on the quality of service interaction aspects of website as a priority in improving grade.
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When to use and how to report the results of PLS-SEM
Joseph F. Hair, Jeffrey J. Risher, Marko Sarstedt et al. · European Business Review · 2018 · 24.2K citations
Social Sciences, Educational Measurement, Method Validation +16