The Role of Business Intelligence and Analytics in Higher Education Quality: A Proposed Architecture

Abstract

This paper aims to show how Business Intelligence is utilized in Higher Education Institutions for the purpose of monitoring Quality Assurance activities. This paper discusses Quality Assurance in Higher Education and investigates the challenging issues that institutions are facing. In addition, the paper discusses the role of Business Intelligence and Analytics in supporting decision making in the context of Higher Education. The paper outlines the link between Quality Assurance core elements and Business Intelligence systems. The paper outlines a proposed Business Intelligence solution for application to Higher Education in Saudi Arabia to address the main concerns for performance evaluation and monitoring in relation to Quality Assurance.