A novel probabilistic graphic model to detect product defects from social media data

Glove: Global Vectors for Word Representation

Jeffrey Pennington, Richard Socher, Christopher D. Manning · 2014 · 33.8K citations

Computing, Computer Science, Computational Linguistics +14

Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews

Yabing Zhao, Xun Xu, Mingshu Wang · International Journal of Hospitality Management · 2018 · 481 citations · Full text

Business, Hospitality Management, Marketing +16

The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach

Xun Xu, Yibai Li · International Journal of Hospitality Management · 2016 · 431 citations

Management, Hospitality Management, Tourism Management +16

A deep learning approach for detecting traffic accidents from social media data

Zhenhua Zhang, Qing He, Jing Gao et al. · Transportation Research Part C Emerging Technologies · 2017 · 342 citations

Computing, Automotive Engineering, Computer Science +16

Ranking products through online reviews: A method based on sentiment analysis technique and intuitionistic fuzzy set theory

Yang Liu, Jian-Wu Bi, Zhi‐Ping Fan · Information Fusion · 2016 · 333 citations

Business, Information Systems, Marketing +15