ACM SIGMETRICS Performance Evaluation Review · 1980 · 56 citations · 2 references
BusinessComputer ScienceInformation SystemsHuman-computer InteractionPsychometricsUser Experience DesignConsumer SatisfactionCustomer SatisfactionIt Performance MeasurementUser Behavior AnalysisUser Needs AnalysisUser ResearchSatisfaction MeasurementUser SatisfactionUser Satisfaction AssessmentUser Satisfaction EvaluationUser Satisfaction Measurement
This paper presents the development and evaluation of a questionnaire designed to quantitatively measure computer user satisfaction. The administration, scoring, and interpretation of the questionnaire are also addressed.
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Norman Cliff · Psychological Review · 1959 · 234 citations