2014 · 33 citations · 0 references
BusinessMarketingMarketing ManagementConsumer BehaviorCustomer Relationship ManagementRelationship MarketingConsumer SatisfactionCustomer Experience ManagementCustomer LoyaltyCustomer RetentionCustomer SatisfactionService QualityCustomer Loyalty ManagementCustomer Satisfaction ImpactsCustomer Satisfaction VariablesLoyalty DriversTelecommunications Networks