Diffusion approximations for double-ended queues with reneging in heavy traffic

Markov Processes: Characterization and Convergence.

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Engineering, Mathematics, Probability Theory +16

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David G. Kendall · Journal of the Royal Statistical Society Series B (Statistical Methodology) · 1951 · 662 citations

Engineering, Mathematics, Probability Theory +13

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Ofer Garnett, Avishai Mandelbaum, Martin I. Reiman · Manufacturing & Service Operations Management · 2002 · 591 citations

Business, Business Economics, Markov Decision Processes +16

Multiple channel queues in heavy traffic. I

Donald L. Iglehart, Ward Whitt · Advances in Applied Probability · 1970 · 452 citations

Business, Computer Science, Computer Networks +13

Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue

Sergey Zeltyn, Avishai Mandelbaum · Queueing Systems · 2005 · 281 citations

Business, Computer Science, Queuing Theory +13