Sergey Zeltyn

Statistical Analysis of a Telephone Call Center

Lawrence Brown, Noah Gans, Avishai Mandelbaum et al. · Journal of the American Statistical Association · 2005 · 834 citations

Business, Operations Management, Forecasting +16

Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue

Sergey Zeltyn, Avishai Mandelbaum · Queueing Systems · 2005 · 281 citations

Business, Computer Science, Queuing Theory +13

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers

Avishai Mandelbaum, Sergey Zeltyn · Operations Research · 2009 · 142 citations

Business, Operations Management, Operations Research +16

Simulation-based models of emergency departments:

Sergey Zeltyn, Yariv N. Marmor, Avishai Mandelbaum et al. · ACM Transactions on Modeling and Computer Simulation · 2011 · 100 citations

Management, Health Care Management, Operations Management +17

The impact of customers? patience on delay and abandonment: some empirically-driven experiments with the M/M/ n + G queue

Avi Mandelbaum, Sergey Zeltyn · OR Spectrum · 2004 · 92 citations

Business, Operations Management, Queuing Theory +11