Concepedia

Customer service excellence: A concise guide for librarians

Danuta A. Nitecki

The Journal of Academic Librarianship · 1997 · 18 citations · 0 references

Concepts

ManagementMarketingDocumentationCustomer SatisfactionCustomer Satisfaction ManagementCustomer Service ManagementCustomer Service PerformanceService QualityService StandardsCustomer Service ExcellenceLibrary AdministrationLibrary ProfessionLibrary Quality ControlService Excellence