2018 · 14 citations · 16 references
ManagementOperations ManagementSupply Chain ManagementCompetitive AdvantagePerformance MeasurementSupply Chain Performance ManagementOperational ExcellenceOrganizational PerformanceSupply Chain CoordinationSupply Chain IntegrationSupply Chain Performance MeasurementFirm PerformanceFood Supply Chain Performance MeasurementOperational Performance AnalysisOperational Performance AssessmentOperational Performance IndicatorsSupply Chain CapabilitySupply Chain Performance ImprovementSupply Chain Performance Indicators
management capabilities and operational performance have the greatest impact on financial performance of companies. Sezen and Yildiz Operational performance is defined as the final results of the organization's processes and activities and is considered to be the common assessment for organizational efficiency and organizational effectiveness This variable can be measured through dimensions such as priority to improve quality of services, emphasis on quality control and total quality management, importance of reduction of errors in service delivery, completion of service delivery process and finally reduction of service time
16