The Influence of Employees' Emotional Intelligence on Job Satisfaction and Organizational Citizenship Behavior

A Paradigm for Developing Better Measures of Marketing Constructs

Gilbert A. Churchill · Journal of Marketing Research · 1979 · 12.7K citations

Marketing Analytics, Customer Satisfaction, Improved Marketing Practice +13

Emotional Intelligence

Peter Salovey, John D. Mayer · Imagination Cognition and Personality · 1990 · 8.7K citations

Emotional Skills, Cognitive Science, Social Skills +13

Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors

Larry J. Williams, Stella E. Anderson · Journal of Management · 1991 · 6K citations

Employee Involvement, Job Satisfaction, Behavioral Sciences +13

Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.

James J. Gross · Journal of Personality and Social Psychology · 1998 · 3.5K citations

Self-regulation, Behavioral Sciences, Cognitive Science +15

Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.

James J. Gross · Journal of Personality and Social Psychology · 1998 · 3.3K citations

Affective Variable, Affective Neuroscience, Empathy +23