Concepedia
Information Systems Frontiers · 2015 · 17 citations · 56 references
BusinessAccountancyAccountingAccounting Information SystemsAuditingAudit PlanningAuditing TheoryInformation Systems AuditInformation Technology AuditingInternal AuditInternal Auditing
56
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations
Social Sciences, Educational Measurement, Econometrics +15
Harvard business review
Journal of the American Dietetic Association · 1994 · 46.5K citations
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
Business, Marketing, Marketing Management +12
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
William DeLone, Ephraim R. McLean · Journal of Management Information Systems · 2003 · 11.4K citations
Business, Information Systems, Information Technology +10
Information Systems Success: The Quest for the Dependent Variable
William DeLone, Ephraim R. McLean · Information Systems Research · 1992 · 10.6K citations
Business, Information Systems, Management Information Systems +9