A concept-level approach to the analysis of online review helpfulness

Mining and summarizing customer reviews

Minqing Hu, Bing Liu · 2004 · 7.7K citations

Computing, Computer Science, Marketing +17

Thumbs up?

Bo Pang, Lillian Lee, Shivakumar Vaithyanathan · 2002 · 7K citations · Full text

Computing, Computer Science, Machine Learning +16

Sentiment Analysis and Opinion Mining

Bing Liu · Synthesis lectures on human language technologies · 2012 · 3.3K citations

Computing, Data Science, Computational Linguistics +15

What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1

Susan M. Mudambi, David Schuff · MIS Quarterly · 2010 · 2.4K citations

Business, Marketing, Marketing Management +17

Thumbs up? Sentiment Classification using Machine Learning Techniques

Bo Pang, Lillian Lee, Shivakumar Vaithyanathan · ArXiv.org · 2002 · 2.2K citations · Full text

Computing, Computer Science, Machine Learning +13