Concepedia

Social audit of governance and delivery of public services

Anne Cockcroft, Neil Andersson, Khalid Omer, Noor ul ain Ansari, Amir Nawaz Khan, Ubaid Ullah Chaudhry, Sohail Saeed, Noor ul ain Ansari, Amir Nawaz Khan, UU Chaudhry,

2005 · 14 citations · 4 references

Concepts

Public AffairsPublic AdministrationPublic GovernanceAuditingPublic Service DeliverySocial AccountingAccountabilityGovernance FrameworksGovernment AuditingPublic Service OperationsService Delivery GovernanceSocial AuditPublic AuditPublic Sector Social AuditService GovernanceSocial Audit FrameworksSocial Auditing

References

4

Expectations, performance, and citizen satisfaction with urban services

Gregg G. Van Ryzin · Journal of Policy Analysis and Management · 2004 · 401 citations

Public Affairs, Public Administration, Public Management +15

Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator

Brian Stipak · Public Administration Review · 1979 · 320 citations

Public Affairs, Public Administration, Public Policy +17

The Case For The Inexperienced User

Janet M. Kelly, David Swindell · The American Review of Public Administration · 2003 · 50 citations

Public Affairs, Public Administration, Public Policy +17

The Measurement of Municipal Service Quality and Productivity: A Comparative Perspective

David H. Folz, William Lyons · Public Productivity Review · 1986 · 20 citations

Management, Public Administration, Public Management +14