Public Productivity Review · 1986 · 20 citations · 0 references
ManagementPublic AdministrationPublic ManagementLocal Government ManagementPerformance MeasurementPublic Service DeliveryMunicipal AdministrationProductivity MeasurementPublic Sector EfficiencyPublic Sector ProductivityService Performance MeasurementService QualityMunicipal Service PerformancePublic Sector Service QualityPublic Service Performance MeasurementService Quality AssessmentService Quality Metrics