Janet M. Kelly

Statistics

Publications

Citations

1.7K

H-Index

Active since

1986

Affiliations

University of Tennessee at Knoxville(Current)

Clemson University

Cleveland State University

University of North Carolina at Chapel Hill

Janet M. Kelly is an author at University of Tennessee at Knoxville specializing in public administration, public affairs, and performance measurement.

Publications per year

1986–2016

Publications

Citizens Panels: A New Approach to Citizen Participation

Ned Crosby, Janet M. Kelly, P K Schaefer · Public Administration Review · 1986 · 333 citations

Public Affairs, Public Administration, Political Participation +8

A Multiple–Indicator Approach to Municipal Service Evaluation: Correlating Performance Measurement and Citizen Satisfaction across Jurisdictions

Janet M. Kelly, David Swindell · Public Administration Review · 2002 · 333 citations · Full text

Management, Public Administration, Public Management +17

The Dilemma of the Unsatisfied Customer in a Market Model of Public Administration

Janet M. Kelly · Public Administration Review · 2005 · 191 citations

Public Affairs, Public Administration, Public Management +15

Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation

David Swindell, Janet M. Kelly · Public Performance & Management Review · 2000 · 169 citations

Public Affairs, Public Administration, Public Policy +17

Citizen Satisfaction and Administrative Performance Measures

Janet M. Kelly · Urban Affairs Review · 2003 · 111 citations

Public Affairs, Public Administration, Public Management +17

1–5 of 25